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Frequently asked questions

Answers to our most commonly asked questions. Can't find what you're looking for? Get in touch via email.

Common questions

How quickly can I get my first design?
Why Koncepted instead of hiring?
What if I don't like the designs?

Project kickoff

What do I need before we get started?
What is the onboarding process like?
What are turnaround times?


What payments do you accept?
How does a subscription plan work?
Can I pause my subscription?
How can I cancel my subscription?
Do you offer custom plans?
Can I try your services before committing?


What does unlimited really mean?
How do I provide feedback and request revisions?
How does the work happen?
What are scheduled calls for?
What are scheduled calls for?

Project roles

What does a dedicated project manager do?
What value does a dedicated art director add to the project?
What does CX and Conversion Researcher do?
What does Gamification Strategist do?
What do senior web3 designers bring to the table?
What does Blockchain Game Creator do?

Blockchain related questions

Are you familiar with user experience required for staking, farming, pools, etc?
How can we include gamification in your DeFi or dApp product?
Can you do video and animations?
Can you do NFT Art?